Frequently Asked Questions
For any additional questions, please reach out to support@maleexcel.com. We can also be reached by phone at +1(833) 625-3392 or text at +1(833) 394-7744, Monday – Friday, 9am-9pm EST and Saturday, 10am-6pm EST.
General FAQS
Male Excel ED products can be prescribed in 49 states and the District of Columbia. (Unfortunately, we cannot prescribe ED medication in South Carolina.) Male Excel HRT covers all states. (Please note that temporarily, we cannot prescribe HRT in Alaska, Connecticut, Minnesota, or Rhode Island.)
Yes, of course! We would never endorse any unsafe methods of treatment. This is safe as long as you answer each question truthfully, accurately, and completely, as well as only upload pictures of yourself and your ID that you took at the time of the online visit.
Here’s why: Male Excel Medical & the medical providers depend solely on the information you provide to them during your visit and via secure chat, phone, or video. This information is then correlated against insurance and pharmacy databases so it’s up to you to answer all questions as honestly and transparently as you can! Also, prior to taking any treatment, it is necessary to read the detailed information shared with you by the provider about your treatment plan.
The third-party pharmacies that Male Excel uses is WellDyneRx-FL (welldyne.com/) located at P.O. BOX 90369 LAKELAND, FL 33804 and Anazao Health Corp. located at 5710 Hoover Blvd, Tampa, FL 33634
Joe Fleischman, PharmD. WellDyneRx-FL jfleischman@welldynerx.com |
Calvin Buabeng, Pharm.D. Anazao Health cbuabeng@anazaohealth.com |
If you have any questions complaints or concerns, or if you suffer an adverse event involving their medication, you can reach your pharmacist via phone WellDyneRx 888-479-2000 or email jfleischman@welldynerx.com. Anazao Health Corp. via phone 800-995-4363 or, fax 800-985-4363.
Your provider and their credentials will be provided to you just before your medical information is reviewed.
In addition, your medical provider may contact you via text, phone, or video call if they need additional information or if your state law requires it.
If any questions, symptoms, or side effects emerge please reach out to our medical providers. For assistance with our ED treatment, you can reach your medical concierge team via phone at 833-625-3392, text at 877-549-1910 or email at support@maleexcel.com. For assistance with HRT treatment, you can reach your medical concierge team via phone or text at 833-411-0966 or email at hrt@maleexcel.com.
You will be asked to upload a photo of yourself and your ID.
I’m afraid we don’t take insurance, but our cash prices are generally lower than what your insurance would cover anyway. Please contact us at +1(833) 625-3392 for further details.
As long as you have had your blood pressure measured by a practitioner in the past 3 years, we can prescribe to you without you ever stepping foot in a doctor’s office.
Unfortunately, we cannot accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription, please contact us at +1(833) 625-3392.
¡Sí! Hablamos Español. Llame al +1(833) 625-3392 para hablar con un agente que pueda ayudarlo.
HRT FAQS
HRT stands for hormone replacement therapy. Hormone levels are tested and medications are administered to help hormones such as testosterone and thyroid reach their optimum levels.
TRT stands for testosterone replacement therapy. Testosterone is given to combat decreasing levels in men. This is to fight the usual signs and symptoms of aging such as fatigue, weight gain, loss of libido, and muscle loss.
We offer a daily injectable Testosterone Cypionate or a twice-daily Lipoderm cream. Both are bioidentical.
For Male Excel, “Better” means what works best for you and gives you the best results possible. Every individual is different. Lipoderm cream works extremely well for most patients, gives great levels, and is easy to apply. Our daily injectable protocol gives very consistent levels as well and uses a very small insulin needle to inject. Call 833-411-0966 for more specifics or to discuss which one may be best for your individual needs.
The benefits of HRT are extensive but include the following: healthy heart and blood, less fat, more muscle, stronger bones, improved libido, better sleep, improved memory, spatial ability and mental reasoning, improved mood, and better sex.
You can start your HRT journey by filling out our simple online hormone assessment here.
On average it takes approximately 7 business days from ordering your test kit to receiving your results. This is obviously dependent on how quickly you complete and return the test via free return postage. Once we have received your results your medical provider will review this along with your online assessment to create your personalized treatment plan.
Our enrollment process including shipping times, taking our at home blood test kit, lab processing, and your required video consultation altogether takes about 18-21 days. Your medications typically arrive 4-5 business days after your video visit and approval. Call 833-411-0966 for details on your individual state’s potential timeframe.
This is a very difficult question because there is no definitive answer. Everybody is biologically different and responds to the treatment differently. For detailed information go here.
The test indicates whether you will benefit from this treatment and what your current hormone levels are. We can then know the proper medication to get your testosterone and thyroid to their optimum levels.
Our blood spot test measures 5 key hormone levels. It offers distinct advantages over traditional testing methods because it eliminates the need for a blood draw – saving patients time and money. Our blood spot test is a simple to use test that is done in the comfort of your own home. It involves a finger prick and 12 drops of blood dropped onto a card. We include free return postage with your test for your convenience.
It is very unlikely we will be able to use your previous blood results. This is because our testing process is specific to our treatment protocols. Patients get better, faster results when they follow our exact enrollment instructions. 833-411-0966 if you would like more specifics on our testing.
Yes. HRT is safe when monitored by a medical provider. This is why we require yearly testing and symptoms questionnaires every 2 months.
The treatment is effective for as long as you take it. Once you stop taking HRT your levels will return to the levels they were previously.
You will be charged $99 for the test kit upon your order. Once your test and symptoms questionnaire has been looked over by one of our medical providers, you will be charged every other month for the medication. You will also be charged a membership fee of $30 every month.
The cost per month varies widely based upon your exact prescriptions, dosages, and treatment plan. Typical average monthly costs will be between $99 and $180. Call 833-411-0966 for more specifics based on your exact needs.
We usually recommend testosterone cypionate. We can’t make dosing recommendations without knowing your exact medical history and needs. Call 833-411-0966 to chat with a trained specialist that can give more details on how our medications may be administered to you.
We don’t offer HCG, but we do offer Clomid to protect fertility and prevent testicular shrinkage. Our protocols absolutely do not recommend estrogen blockers under most circumstances. Call 833-411-0966 if you would like more detail on exactly why we do not recommend these and how it may apply to you individually.
Transferring from another company to Male Excel is a simple process, and you will not have to stop your current medication. There will be a part of the application where you must self-disclose that you are currently on a testosterone regiment and our doctors will factor this in when reviewing your information. Call 833-411-0966 if you would like more detail on transitioning HRT plans.
Thyroid function can be an important and effective part of any HRT program. Call 833-411-0966 to get important information about how thyroid health effects your wellbeing.
Adherence to a well-planned HRT and health program including testosterone and thyroid may help you to lose body fat and gain muscle over time along with other important health benefits. Call 833-411-0966 anytime to get important information how to best utilize our program to get the results you want.
Your cost per shipment can vary based on the amount of medication and doses prescribed. Call 833-411-0966 if you would like exact details on your latest order.
ED FAQS
Can’t get it up? Can’t KEEP it up? You may have ED.
ED (or erectile dysfunction) is a medical condition in which a man has difficulty getting or maintaining an erection adequately to engage in sexual intercourse. Approximately 18 million men in the United States alone have some form of ED. ED is more common in older men but can happen at almost any age – even those who have never had issues with sexual function before. The good news is it is treatable in most cases.
- Hypertension (high blood pressure)
- Diabetes (high blood sugar)
- High cholesterol
- Nerve diseases (such as Parkinson’s disease or multiple sclerosis)
- Surgery or injury (especially prostate, bladder, or rectal surgery)
- Abnormal hormone levels (testosterone or thyroid)
- Lifestyle factors (like smoking, drinking alcohol in excess, obesity, not being physically active, or using recreational drugs)
- Side effects of some medications (including high blood pressure medication, SSRIs, and antihistamines)
- Emotional or personal issues (such as ongoing stress or relationship problems, depression, or anxiety about sexual performance)
If you’re over the hill, you are at higher risk of having ED. Having said this, we have also helped men of virtually all ages with their ED.
When you get an erection, blood flows into your penis and is temporarily trapped there, creating pressure in the surrounding chambers that causes your penis to expand. When you have ED, this process is interrupted.
Here’s where Male Excel comes into play:
The treatment prescribed by our medical providers increases blood flow to your penis and may improve the ability to get erections and maintain them until sexual intercourse is successfully completed. These treatments may also improve the overall satisfaction with the hardness of erections. After sexual intercourse is completed, the erection should go away. And although you’ve heard jokes about this before, it’s important that we state this reminder: in the rare event of an erection lasting more than 4 hours, seek immediate medical help to avoid permanent damage. Also, you should not get an erection just by taking our solutions. Sexual stimulation is required for them to work.
By mouth, of course! Also, the bottle itself will include directions on the label. Please read the label as you would any other prescription!
A US-licensed medical provider will review your medical form within 2 hours during business hours and within 24 hours during non-business hours. If you’ve been waiting longer than this, please email and we’ll take care of it. We know you’re anxious to get treatment as fast as possible, and that’s why our main mission is to get it shipped as fast as possible!
Billing is a very simple and painless process. You are initially charged for the service if a physician has determined it safe and appropriate for you to take the ED treatment and the physician has written a prescription. Following that, you’re automatically billed every 30 days, with the option to cancel at any time you choose.