1. Eligibility: This guarantee is available to all new members who commit to the Excel Advantage Protocol for a continuous 90-day period. Participants must follow the protocol as prescribed by their medical provider and as outlined in the Excel Advantage program.

2. Protocol Adherence: Members must attend all scheduled appointments and follow all recommendations provided by their medical provider and the Excel Advantage team. Documentation of adherence to the protocol, including appointment attendance and adherence to prescribed treatments or lifestyle changes, may be required.

3. Refund Process: If your symptoms do not improve after 90 days of continuous participation, you may request a refund of your membership fees for the full three months. To initiate a refund request, contact our customer service team within 30 days after the 90-day period ends. Provide all necessary documentation to support your claim of adherence to the protocol.

4. Evaluation of Claims: Refund claims will be evaluated based on documented adherence to the protocol and feedback from your medical provider. Our team may require additional information or clarification to process your claim.

5. Exclusions: The guarantee does not cover improvements in symptoms unrelated to the Excel Advantage Protocol or resulting from non-compliance with the prescribed regimen. This offer is void if the member fails to follow the protocol as prescribed by their medical provider and the Excel Advantage team.

6. Limitation of Liability: The Excel Advantage Protocol guarantee is limited to the refund of membership fees for the initial 90-day period. No other claims or compensations will be entertained.

7. Program Modifications: The Excel Advantage team reserves the right to modify or terminate this guarantee at any time without prior notice. However, any modifications will not affect members currently enrolled in the program under the original terms.

8. Acceptance of Terms: By participating in the Excel Advantage Protocol and seeking a refund under this guarantee, members agree to abide by these terms and conditions.

9. Improvement of Symptoms: Improvements in health and well-being, as defined by Excel Medical for The Excel Advantage Guarantee, are measured via our proprietary hormone therapy assessment. The improvements measured by the assessment are based on the member’s score or overall improvements in health and well-being as reported by the member to their medical provider. If the member does not experience an improvement in their health and well-being as defined above, they may request a refund.